Supply Chain Security & IT Operations

📍 Port St. Lucie, FL

  

“Security is about vigilance, not just software.”

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I am an IT professional transitioning into Network Defense, leveraging over a decade of operational management experience to specialize in Supply Chain Security and Physical Infrastructure Protection.

Unlike traditional candidates, I possess a deep understanding of the logistical and physical layers of business operations. I bridge the gap between “Process” and “Protocol,” ensuring that security measures are not just theoretical, but operational. My focus is on hardware hardening, threat monitoring, and maintaining the integrity of chain-of-custody environments.

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🛠 Technical Arsenal

• Hardware: PC Building Hardware Diagnostics Peripheral Configuration Windows 11 Admin
• Networking: TCP/IP SLA Management ISP Troubleshooting Modem/Router Config Cloud Basics
• Software: ServiceNow Remedy Salesforce Microsoft 365 Microsoft Access
• Analytics: Google Analytics SEO Auditing Excel Reporting Data Visualization
• Security: Supply Chain Risk Policy Enforcement Access Control HIPAA Compliance Digital Safety

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💻 Technical Projects

Secure Cloud Portfolio Deployment

• Overview: Designed and deployed a static professional portfolio using Jekyll and GitHub Pages.
• Security: Configured Enforced HTTPS (SSL) and custom DNS management for arthurstillman.me.
• Tech Stack: Git Markdown YAML DNS Configuration Version Control

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📜 Professional Development & Training

Cisco Networking Academy

• Verified Badges: Computer Hardware Basics, Introduction to Cybersecurity, Digital Safety
• Focus: Hardware configuration & foundational security principles.

CompTIA Tech+ Curriculum (Skillsoft)

• Coursework Completed: Cloud Computing, Networking Concepts, Hardware Devices, & IT Essentials.
• Status: Comprehensive training modules completed (Pre-certification).

Microsoft Office Proficiency (McGraw Hill)

• Credentials: Essential & Intermediate Skills in Excel, Access, Word, & PowerPoint.

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💼 Professional Experience

DHL Express | Store Lead & Operations Manager (June 2025 - Present)

• Supply Chain Security: Sole authority for site security, enforcing strict chain-of-custody protocols for high-value global shipments.
• Risk Mitigation: Manage physical access control and inventory integrity, preventing loss and ensuring compliance with international shipping regulations.

Google Trust & Safety (Teleperformance) | Content Moderator (Aug 2024 - June 2025)

• Policy Enforcement: Analyzed high-volume user content to enforce platform safety policies and mitigate risk.
• Threat Detection: Identified and escalated sensitive material based on community guidelines, acting as a human firewall for platform integrity.
• Risk Analysis: Made time-sensitive decisions on ambiguous content, maintaining high accuracy in a fast-paced compliance environment.

Altice Business Support (iVox Solutions) | Operations Supervisor (June 2022 - July 2024)

• Enterprise Leadership: Directed a team of technical agents supporting business-tier clients, enforcing strict Service Level Agreements (SLAs) and high-availability standards.
• Network Continuity: Managed high-stakes technical escalations for business networks, prioritizing rapid resolution to minimize downtime for commercial clients.

VCS Medical Associates | Sales Team Lead (Oct 2018 - Mar 2020)

• Compliance Leadership: Managed an 8-person unit in a regulated medical environment, enforcing strict HIPAA privacy standards and operational protocols.
• Process Improvement: Developed standardized training scripts that increased team efficiency and revenue generation.

Local Search Group | SEO Consultant (May 2018 - Sept 2018)

• Web Analytics: Executed technical SEO audits and keyword research to improve site architecture and organic visibility.
• Data Analysis: Utilized analytics tools to track traffic patterns and optimize digital content strategies.

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🕒 Early Career History

• Black Swan K-9 Training (2017-2018): Client Liaison Manager responsible for scheduling, billing integrity, and account management.
• Life1 Medical Alarm (2016): Medical Device Sales Specialist (Privacy & Client Compliance).
• SYCN Auto Logistics (2011-2013): Transport Broker handling complex dispatch and logistics coordination.

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🎓 Education

Indian River State College Associate of Science in Information Technology (In Progress)

• Focus: Network Defense & Cyber Security Foundations
• Relevant Coursework: Cloud Computing Models, Hardware Hardening, Risk Mitigation, & Network Protocols.

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📬 Ready to Connect?

Email Me | Connect on LinkedIn